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Pledge

Our company has set up a group of tough emergency maintenance service teams. Experienced field engineers and senior technicians can rush to the scene and repair and replace any problems that arise.

Within one week of product delivery, the staff of our after-sales service department will conduct telephone tracking consultation according to the customer's contact information until the customer is satisfied.

All complaints about product quality were replied within 1 hour, rushed to the scene within 24 hours, and the treatment measures were determined according to the circumstances of the complaint, and repairs and replacements were made.

Our company promises that all maintenance personnel will be on call to better solve problems for customers.

During the warranty period, there are expenses related to product quality, which are borne by our company.

Due to improper use of yours during the warranty period, or due to the natural environment, we will provide repairs free of charge. The materials and accessories used for maintenance will only be charged at the cost price.

For products that are out of warranty, our company promises regular home inspection and maintenance.

Mode of transport

All goods are shipped free of charge to customers, free installation, commissioning and installation. The maintenance personnel inform the customer how to carry out the general knowledge of product maintenance until the other party is satisfied.

After all the goods have been installed and commissioned, they can be viewed and accepted by the customer before leaving the site.

Return of goods commitment

The returned products are required to have complete packaging, accessories, instructions, warranty cards, invoices, invoices, and instructions for returning the goods.

Users have quality problems under normal use. Please contact our company quickly during the warranty period to facilitate timely repair and replacement.

Now we can't enjoy the return promise of our company in the following situations.

a. The product has been used abnormally b. Stored under normal conditions, wet c. Unauthorized repair, misuse, abuse and alteration.

d. Damage caused by spillage of food and liquid e. Normal wear of the product f. Exceeding the shelf life.